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Return & Exchange

Thank you for shopping at LuckinChic.com. We hope you love what you ordered, but just in case you're not 100% satisfied, we've made the process super easy for you.

Return/Exchange Conditions

1. We accept return/exchange requests within 15 days of the delivered date.
2. Items must be unworn, undamaged, unwashed with all original labels attached.

Note: We do not accept returned items that were sent back directly without notifying us first.
Note: Please do not send your returns to the address on your package. This is not the return address and will affect the processing of your return.

Return/Exchange Process

1.Email us at service@luckinchic.com, please indicate: 
    The item(s) you‘d like to return/exchange; 
    Reasons for each return/exchange item;
    New item link/color/size for exchange.

2.After getting return/exchange confirmation from customer service, please follow the email instructions to return the item(s) and reply with return tracking information.

3.Wait for return refund or exchange.

Note: Besides quality reasons, return shipping fees are at your own expense. 
Note: For exchange, we will cover the shipping fees of the new package after confirming your returning tracking information
Note: Usually we will start the exchange process immediately after confirming your return tracking information so that you can receive your exhchange item(s) as early as possible.

Refund

1.Returns will be processed within 2 business days upon receipt of your package. 
2.Refund will be credited back to your original method of payment.

Note: The original shipping fees are non-refundable.

Contact Us

If you run into any issues, feel free to drop us an email at service@luckinchic.com.

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