Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Total Delivery Time = Processing Time + Shipping Time
Process Time
Generally speaking, it will need 1-4 business days of processing time before shipping out the items:
Before shipping out we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment, 4 business days Normally. However, it can also be affected by the item's stock status:
For items which have stock in warehouse, the processing time would be less than 1 business day.
For items experiencing stock availability issues, the processing time may be up to 7 business days.
Shipping Time
Postal Shipping: 7-15 business days of shipping time, for remote areas, it may take up to 30 business days of shipping time.
Express Shipping: 3-6 business days.
Shipping Fee
Postal Shipping (7-15 Business days). US $4+
Express Shipping (3-6 Business days). US $12+
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK, etc.) may need to pay duties or VAT according to your countries’ levying rules.
If you have any further questions, please contact our customer services at service@luckinchic.com.
Thank you for shopping at LuckinChic.com. We hope you love what you ordered, but just in case you're not 100% satisfied, we've made the process super easy for you.
Return/Exchange Conditions
1. We accept return/exchange requests within 15 days of the delivery date.
2. Items must be unworn, undamaged, unwashed with all original labels attached.
Note: We do not accept returned items that were sent back directly without notifying us first.
Note: Please do not send your returns to the address on your package. This is not the return address and will affect the processing of your return.
Return/Exchange Process
1.Email us at service@luckinchic.com, please indicate:
The item(s) you‘d like to return/exchange;
Reasons for each return/exchange item;
New item link/color/size for exchange.
2.After getting return/exchange confirmation from customer service, please follow the email instructions to return the item(s) and reply with return tracking information.
3.Wait for return refund or exchange.
Note: Besides quality reasons, return shipping fees are at your own expense.
Note: For exchange, we will cover the shipping fees of the new package after confirming your returning tracking information
Note: Usually we will start the exchange process immediately after confirming your return tracking information so that you can receive your exhchange item(s) as early as possible.
Refund
1.Returns will be processed within 2 business days upon receipt of your package.
2.Refund will be credited back to your original method of payment.
Note: The original shipping fees are non-refundable.
Contact Us
If you run into any issues, feel free to drop us an email at service@luckinchic.com.